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Digital Product Refund Policy

Eligibility, request steps, review standards, and payment-provider timing for digital-order refunds.

Wavo Key refund policy

A defined review process for digital orders.

Last updated: 24 August 2026

Summary: A digital code cannot be physically returned after disclosure. Eligibility therefore depends on fulfillment status, whether the product matches the listing, and whether a verified problem can be corrected. Mandatory consumer rights are not limited by this policy.

1. Cancellation before delivery

If an order has not been fulfilled and the digital code has not been disclosed, contact support immediately. We may cancel and refund the order if fulfillment can still be stopped.

2. Issues that may qualify

  • The paid order was not delivered and cannot be delivered after investigation.
  • The delivered code is invalid and cannot be corrected or replaced.
  • The delivered product materially differs from the product format, edition, device scope, term, or region stated on the listing.
  • Wavo Key cancels the order because it cannot be lawfully or accurately fulfilled.

3. Issues normally not eligible after disclosure

  • Change of mind after the code has been disclosed.
  • Ordering the wrong edition, region, or device scope when the listing was accurate.
  • An unsupported or incompatible device that did not meet disclosed requirements.
  • Failure to disclose that a code was shared, resold, published, redeemed on another account or device, or used contrary to applicable terms.
  • A third-party service or operating system reaching end of support when that limitation was clearly disclosed before purchase.

These examples do not override rights that cannot legally be waived.

4. How to request review

  1. Email [email protected] with “Refund request” in the subject line.
  2. Include the order number, checkout email, product name, and a factual description of the issue.
  3. Include a screenshot of the error when useful, but redact personal data and never send a password, complete card number, or security code.

5. Review and resolution

We may verify payment and fulfillment records, ask for reasonable troubleshooting, and check whether the product has been redeemed. When appropriate, we may provide setup guidance or a replacement before approving a refund. If the product cannot be supplied as described, an eligible refund will be returned through the original payment method where possible.

6. Payment-provider timing

We aim to acknowledge requests promptly. After approval, the payment provider and customer’s bank control when funds appear. Keep the order number and support correspondence until the matter is closed.

7. Contact

Wavokey Inc, trading as Wavo Key, 4455 Murphy Canyon Rd Ste 100, San Diego, CA 92123, United States · [email protected].